This study examines the existing legislative framework in India that safeguards the interests of online customers in light of the rapidly expanding e-commerce sector and its impact on consumer preferences for online shopping. To address the study questions and objectives, a comprehensive analysis of the recently adopted Consumer Protection Act, 2019, and the Consumer Protection (E-commerce) Rules, 2020, is supported by a literature review and an analysis of 290 online customers. Key findings include: cash on delivery is the preferred method of payment for online purchases; website content and efficient customer support foster consumer trust; and a safe and reliable system is necessary for e-business enterprises to operate successfully. The new laws are argued to be sufficiently strict to uphold the rights of internet shoppers and encourage the expansion of e-commerce in India. The findings clarify the critical elements influencing customer trust and loyalty and provide an insightful perspective on e-consumer protection in the Indian context with broader implications.

The Developing Trend of E-Commerce and Consumer Protection in India

The Indian Sales of Goods Act, 1930, replaced Chapter 7 of the Indian Contract Act, 1872, to accommodate the evolving landscape of trade and commerce. It draws heavily from the English Sale of Goods Act, 1893, reflecting the changes in commercial practices. The Act regulates contracts of sale and purchase of goods in India.
Distinction between Agreement to Sale and Contract of Sale:
In a contract of sale, the property in goods transfers immediately from the seller to the buyer. Conversely, in an agreement to sell, the property transfers at a future date upon fulfillment of conditions specified in the agreement.
Contract of Sale and Contract of Work:
While the contract of sale focuses on the immediate transfer of property and delivery of possession, a contract of work centers on the provision of services and labor rather than the transfer of property.
Definition of Contract of Sale and Essential Elements:
Section 4 of the Sales of Goods Act defines a contract of sale as a contract where the seller transfers or agrees to transfer the property in goods to the buyer for a price. Essential elements include:


Mohammad Asif

Legal Cyfle

Opportunities

Company

Social

Miscellaneous

Resources